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The DignityTM Promise is our commitment to provide a standard of service that is unparalled
in the funeral profession. It is a standard which we have established through
the training and development of our personnel, and is based on the needs and
desires of families like your own. We have been able to recognize these needs
and desires through a comprehensive study of our CUSTOMER SATISFACTION SURVEY.
This questionnaire is sent to every family we serve and has been a primary
focus of our company. We are proud to state that our network of over 1500 Dignity
Memorial TM Providers in North America, annually serving more than
300,000 families, has a customer satisfaction rate approaching 99%. With this
in mind, our promise to you is.......
- 100% Service Guarantee
- Dignity Care TM Products and Services
- Complete Monument and Inscription Services
- Floral Services
- Payment Options
- Access to Grief Management Library
- Availability of Our Free Community Safety Programs
- Information on Advance Funeral Planning
- Personal Planning Guide
- National Portability of All Dignity Memorial TM Services and
Products
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A comprehensive step-by-step organizational
guide to help you simplify and efffectively handle vital family business
matters.
Managing business affairs and closing an estate after the loss of a loved
one can be a daunting process. Unfortunately, many of these details require
immediate attention. The Aftercare Planner is a comprehensive guide that
provides a step-by-step organizational system to help you simplify and
prioritize the tasks at hand. With the Aftercare Planner, you will receive
pre-written letters, helpful tips on estate management and a system to
track all of your activities. The Aftercare Planner will help you reduce
professional fees and unnecessary service charges and will minimize time
and effort. Some families find the Aftercare Planner beneficial before
a loss occurs to start the documentation, estate management and information
gathering in advance. Whatever the circumstance, the Aftercare Planner
is a helpful tool to assist you when handling these affairs.
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| 24 Hour Compassion HelplineSM
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The Compassion Helpline is a service offered through Dignity Memorial
providers to help those in grief. It gives you somewhere to turn for help,
especially if those who normally support you, like clergy, family or friends,
are unavailable.
The Compassion Helpline is a counseling resource available 24 hours a
day, 365 days a year. It is staffed at all times by licensed professionals
who are specially trained in grief counseling. All staff members have
advanced degrees - either Ph.D.s or Masters in Social Work. By calling
the toll free number, you or members of your immediate family can talk
at any time to these professionally trained grief counselors, who will
support and guide you through this difficult time. It is available for
up to one year after the time of death, and may be used in conjunction
with Hospice services.
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A permanent archive of memories
and images, a life story, captured and shared with loved ones around the
world.
An Everlasting Memorial offers the ultimate way to preserve and share
a beautiful life story. Your Dignity Memorial provider can help you archive
writings, pictures and other images that capture and electronically document
the essence of your loved one. It is a window into a life that can be
shared across the oceans and beyond the boundaries of lifetimes, and will
allow your grandchildren and future generations to read, understand, enjoy,
and remember.
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| Legal Services Membership
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Access to valuable legal benefits provided by
a participating network attorney for one year.
Membership is provided in a legal services plan for one year. All eligible
family members have access to a number of paid-in-full and reduced rate
legal services. Paid-in-full benefits include unlimited telephone consultations
on all legal matters, preparation of important legal documents such as
simple Wills and Powers of Attorney, and letters and phone calls made
on your behalf to help resolve third party problems.
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| Bereavement Travel Services
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Dignity Memorial providers have secured significant
savings on airfares throughout the United States, as well as certain international
destinations (including Canada) to assist family and friends in making travel
arrangements to attend a funeral or memorial service. As a benefit for selecting
a Dignity Memorial Provider, four members of the immediate family of the
deceased are eligible to receive special savings on airfares offered through
the Dignity Memorial Bereavement Travel Program to attend a funeral, memorial,
or graveside service. In addition, should you select a Dignity Memorial
Funeral or Cremation Plan, you will be able to extend the travel benefit
to include all family members. |
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Picking Up The Pieces® is an award-winning
series of videotapes, books and brochures designed to help people cope with
the loss of a spouse, parent, child, or loved one. In addition to offering
beneficial advice, understanding, and counsel, this video series provides
a valuable list of additional grief management resources. |
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This valuable booklet will document your entire
funeral or cremation wishes, including a particular reading or song or even
flowers you prefer. It also documents additional family information such
as military history, family heritage, estate information, insurance coverage,
and an inventory of personal property. The Personal Planning Guide is an
important reference document for your family and heirs. |
 | There are many things in life that our out of our hands. This Five Wishes booklet gives you a way to control something very important---how are you treated if you get seriously ill. It is an easy-complete form that lets you say exactly what you want. Once it is filled out and properly signed it is valid under the laws of most states. Click here to learn more... |
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